Refund Policy

Last updated: December 30, 2025

At Framlit, we want you to be completely satisfied with your purchase. This refund policy outlines how refunds are handled for our subscription plans and credit purchases.

💳Subscription Plans

7-Day Free Trial

All paid plans (Pro and Team) include a 7-day free trial. You will not be charged during the trial period. If you cancel before the trial ends, you will not be charged at all.

After Trial Period

  • ✓Cancel anytime before your next billing cycle to avoid future charges
  • ✓If you cancel, you retain access until the end of your current billing period
  • ✓Full refund available within 14 days of initial subscription if you have not used more than 20% of your monthly credits

Partial Refunds

If you have used more than 20% of your monthly credits, we may offer a prorated refund based on your remaining unused credits. Contact our support team to discuss your specific situation.

🔋Credit Top-up Purchases

Credit top-up purchases are non-refundable once credits have been added to your account. However, we understand that mistakes happen:

  • ✓If you accidentally purchased credits, contact us within 24 hours and we'll process a full refund (if credits are unused)
  • ✓Technical issues preventing credit use will be resolved or refunded

📧How to Request a Refund

To request a refund, please contact our support team:

Email:

[email protected]

Please include your account email, purchase date, and reason for the refund request. We typically respond within 1-2 business days.

⏱️Refund Processing Time

Once approved, refunds are processed as follows:

  • •Credit/Debit Card: 5-10 business days
  • •PayPal: 3-5 business days

Processing times may vary depending on your payment provider and financial institution.

⚠️Non-Refundable Cases

  • ✕Subscription refund requests made more than 14 days after purchase
  • ✕Accounts terminated due to Terms of Service violations
  • ✕Credit top-ups where credits have already been used
  • ✕Premium template purchases (one-time purchases are final)

Have questions about our refund policy?

Contact Support
Terms of Service•Privacy Policy•Pricing